All meat items are stored and packed while frozen and our packaging is designed to keep them frozen in transit. Some thawing can occasionally occur (but is not common) if the weather is particularly warm or if there is a shipping delay. The good news is that even if your items arrive completely thawed (which rarely happens) as long as they are still refrigerator cold to the touch they are safe to refreeze per USDA guidelines. However, if you receive any items that are not cold to the touch, or if you are not comfortable with any item, contact customer support at support@sevensons.net for help.